Last updated: 6 July 2026
By booking or authorising a service, accepting a quote, instructing us to proceed, or otherwise engaging Billy’s Pest Control to provide services, you agree to these Terms of Service.
Billy’s Pest Control is an owner-operated pest control business based on Auckland’s North Shore, New Zealand.
Our services may include residential and commercial pest assessment, pest inspection, pest treatment, pest monitoring, rodent control and management, insect control, baiting, trapping, application of pest control products, monitoring devices, pest management advice and related services.
Contact details:
Email: [email protected]
Phone: 021 824 559
Website: www.billyspestcontrol.co.nz
Submitting an enquiry through our website, landing page, online form, Meta or Facebook advertisement, Google advertisement, social media, email, text message, phone call or other communication channel does not automatically create a confirmed booking.
A booking is confirmed when Billy’s Pest Control accepts the requested work and confirms the appointment, service or agreed arrangement.
Information provided during an enquiry should be accurate and complete to the best of the customer’s knowledge. This may include information about:
the pest problem or suspected pest problem;
the property and service location;
known areas of activity;
children, pets or other occupants;
allergies, sensitivities or relevant site risks;
previous pest treatments;
access restrictions; and
any other matter reasonably relevant to safe and effective service delivery.
Unless stated otherwise, prices are in New Zealand dollars.
Where applicable, the quote, invoice or booking confirmation will state whether GST is included.
A quote is based on the information available at the time it is provided. If the actual site conditions, infestation, property size, access requirements, pest species, level of activity, safety requirements or scope of work differ materially from the information originally provided, we may discuss a revised price or additional work with the customer before proceeding with work outside the agreed scope.
Additional services are not included unless expressly stated in the quote, invoice, booking confirmation or agreed scope of work.
Any promotional price or special offer is subject to the specific conditions stated with that promotion.
Pest inspections and assessments are generally limited to areas that are reasonably safe and accessible at the time of the visit.
Unless expressly agreed in writing, our services are not:
building inspections;
structural engineering reports;
electrical inspections;
plumbing inspections;
invasive inspections;
property valuation reports;
weathertightness reports; or
guarantees that every pest, nest, entry point, harbourage area or source of activity has been located.
Pests may occupy concealed or inaccessible areas, including wall cavities, roof spaces, subfloors, insulation, drains, neighbouring properties, vegetation, stored materials and structural voids.
We do not normally dismantle building components, remove fixed linings, lift flooring, remove roofing, disconnect appliances or carry out destructive investigation unless specifically agreed.
The customer must provide reasonable and safe access to the areas required for the agreed service.
This may include access to:
the interior of the property;
roof voids;
ceiling spaces;
subfloor or crawl spaces;
garages;
cupboards;
kitchens;
exterior areas;
fences;
gardens;
service areas; and
other locations reasonably relevant to the pest problem.
We may decline to enter or work in an area that we reasonably consider unsafe, inaccessible, contaminated or unsuitable for treatment.
Examples may include unsafe roof access, damaged ladders, exposed electrical hazards, unstable structures, aggressive animals, severe contamination, hazardous materials or confined spaces that cannot be accessed safely.
The effectiveness and safety of pest control services may depend on the customer following preparation, access and aftercare instructions.
The customer agrees to:
follow reasonable pre-treatment and post-treatment instructions;
provide accurate information about the pest problem;
advise us of known hazards;
keep children and pets away from treatment areas when instructed;
avoid disturbing, removing or interfering with bait stations, monitoring devices, traps or treated areas;
maintain reasonable hygiene and sanitation where relevant;
address food, water and harbourage sources where reasonably recommended;
complete structural repairs, proofing or exclusion work where recommended; and
notify us if relevant circumstances materially change.
Failure to follow reasonable instructions may reduce treatment effectiveness and may affect any stated service warranty, follow-up arrangement or complimentary reassessment.
Customers must tell us before treatment about children, pets, fish, birds, reptiles, beehives or other sensitive occupants that may be relevant to the proposed service.
Customers should also advise us of any known circumstances requiring special consideration before treatment.
Where we provide instructions to vacate, ventilate, restrict access or protect particular items or animals, those instructions must be followed.
The customer is responsible for ensuring that other occupants, tenants, visitors and relevant persons at the property are informed of instructions that apply to them.
Depending on the pest problem and agreed service, Billy’s Pest Control may use:
baits;
bait stations;
traps;
monitoring devices;
gels;
dusts;
residual treatments;
targeted applications;
other pest management products or methods; and
integrated pest management techniques.
Treatment methods are selected according to the circumstances observed, information available, product directions, site conditions and professional judgement.
Customers must not open, relocate, tamper with or misuse pest control equipment or products placed by Billy’s Pest Control.
Rodent activity can be affected by many factors, including:
building defects;
gaps and entry points;
roof access;
trees and vegetation touching or overhanging structures;
neighbouring properties;
food and water sources;
drains and service penetrations;
subfloor access;
environmental conditions;
seasonal movement; and
reinvasion from surrounding areas.
Rodent control is therefore a management process and does not necessarily provide permanent prevention of future activity.
Unless specifically included in the agreed scope, rodent control does not automatically include:
permanent proofing or sealing of entry points;
building repairs;
tree cutting;
vegetation removal;
drain repairs;
insulation replacement;
electrical repairs;
removal of inaccessible carcasses; or
ongoing monitoring after the agreed service period.
Where proofing or exclusion work is recommended, it is generally best undertaken at an appropriate stage based on the circumstances and professional assessment. Sealing activity into a structure can create additional problems.
Rodents may die in inaccessible areas following treatment or from other causes.
This may result in temporary odour, flies or other secondary effects.
Unless expressly included in the agreed scope, Billy’s Pest Control does not guarantee:
that a rodent will die outside the building;
that a carcass will be accessible;
that no odour will occur; or
removal of carcasses from inaccessible wall cavities, ceilings, insulation, subfloors or structural voids.
Any carcass removal work, where available and reasonably accessible, may be treated as a separate service.
Treatment outcomes may be affected by:
pest species;
infestation level;
life cycle and egg stages;
hidden harbourage;
sanitation;
moisture;
food availability;
neighbouring infestations;
weather;
reinvasion;
customer preparation;
access limitations; and
whether recommended follow-up work is completed.
Some pest problems may require multiple visits, monitoring, follow-up treatments or an ongoing management programme.
The presence of some pest activity after an initial treatment does not necessarily mean that the treatment has failed.
Billy’s Pest Control aims to provide practical and professional pest control and management services.
However, pest activity is influenced by biological, environmental, structural and human factors that may be outside our control.
Unless expressly stated in writing for a particular service, we do not promise:
immediate elimination of all pest activity;
permanent eradication;
permanent prevention of reinfestation;
that pests will never return;
that every hidden pest or nest will be located; or
that a single treatment will resolve every infestation.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under New Zealand law.
Any service warranty, guarantee, complimentary reassessment or follow-up period applies only where it is expressly stated in writing in the relevant quote, invoice, service report, booking confirmation or service description.
The specific written terms for that service take priority over any general statement on our website or advertising.
A service warranty or reassessment may be conditional on:
the customer following preparation and aftercare instructions;
reasonable access being available;
the pest issue being the same pest problem covered by the original service;
recommended sanitation or environmental measures being followed where reasonably required;
bait stations, traps or monitoring devices not being removed or disturbed;
no material changes occurring at the property that undermine the treatment; and
the customer notifying us within the stated service period.
A warranty or complimentary reassessment does not automatically include unrelated pests, new infestations, reinvasion caused by unresolved entry points or external sources, building repairs, proofing work or services outside the original agreed scope.
Nothing in this section limits rights that cannot lawfully be excluded.
Pest treatment and pest proofing are different services.
Unless expressly included in the agreed scope, our pest control service does not include permanent sealing, carpentry, roofing, plumbing, drainage, electrical work, tree work or structural repairs.
Where we identify possible entry points, our comments are based on observations available at the time of inspection and are not a guarantee that every entry point has been identified.
Pests can use very small, concealed or changing access routes.
Exterior pest treatments may be affected by:
rain;
wind;
temperature;
sunlight;
landscaping;
irrigation;
cleaning;
water blasting;
building work;
environmental exposure; and
other site conditions.
We may postpone, modify or reschedule work where conditions are unsuitable for safe or effective treatment.
If significant weather or circumstances outside our reasonable control affect the service, we will deal with the situation reasonably based on the circumstances.
Customers should provide as much notice as reasonably possible if an appointment must be cancelled or rescheduled.
Where a cancellation fee, call-out fee or deposit condition applies, it will be communicated before booking or stated in the relevant quote, booking confirmation or invoice.
We may reschedule an appointment due to:
unsafe conditions;
severe weather;
vehicle or equipment failure;
illness;
emergencies;
access problems;
circumstances outside our reasonable control; or
other operational reasons.
Where this occurs, we will make reasonable efforts to notify the customer and arrange another suitable time.
Payment is due according to the terms shown on the invoice, quote, booking confirmation or other agreed arrangement.
Unless otherwise agreed, customers are responsible for paying the agreed price for services properly provided within the agreed scope.
If an invoice becomes overdue, we may:
send payment reminders;
pause future non-urgent services;
decline additional bookings until the account is brought up to date; and
take reasonable lawful steps to recover the overdue amount.
Any recovery costs will only be sought where lawful and reasonably incurred.
For commercial customers, the agreed scope may include monitoring, scheduled servicing, pest management documentation, corrective treatments, reporting, bait stations, monitoring devices or other site-specific arrangements.
The customer remains responsible for matters outside the agreed pest control scope, including where relevant:
cleaning and sanitation;
waste management;
stock rotation;
food storage;
building maintenance;
staff practices;
proofing;
drainage;
repairs; and
compliance obligations specific to the customer’s business.
Pest control documentation reflects observations and services at the relevant time and is not a guarantee that a site will remain permanently pest-free.
Billy’s Pest Control may create service records, notes, photographs, monitoring records and reports for legitimate business purposes, including:
documenting pest activity;
recording treatment locations;
supporting service delivery;
monitoring results;
providing customer recommendations;
maintaining health and safety records;
handling complaints or disputes; and
meeting legal or regulatory requirements.
Any use of personal information is subject to our Privacy Policy.
Information provided on our website, landing pages, advertisements, social media, videos, blogs and other online channels is general information only.
Pest problems vary between properties. Online information is not a substitute for a site-specific assessment where one is reasonably required.
We aim to keep information accurate and useful but do not guarantee that all online content is complete, current or suitable for every property or situation.
Customers may interact with Billy’s Pest Control through third-party platforms and services, including:
Meta and Facebook;
Instagram;
Google;
online forms;
customer relationship management systems;
email;
SMS or text messaging;
telephone services; and
other digital service providers.
Use of those third-party platforms may also be subject to the platform provider’s own terms and privacy practices.
Billy’s Pest Control is not responsible for outages, failures or independent actions of third-party platforms outside our reasonable control.
If you make an enquiry, request a quote, request an assessment or make a booking, we may contact you using the details you provide for purposes reasonably connected with that request.
These communications may include:
responding to your enquiry;
discussing the pest problem;
arranging an assessment;
confirming a booking;
sending appointment reminders;
providing technician arrival information;
giving service updates;
sending preparation or aftercare instructions;
following up on the service;
sending invoices; and
handling customer support.
Where required, text message consent is managed through the relevant enquiry or booking form.
Marketing and promotional communications are separate from ordinary service-related communications.
Where required by law, we will only send commercial electronic marketing messages where we have an appropriate basis to do so.
Marketing communications may include information about:
seasonal pest activity;
pest prevention;
special offers;
service reminders;
promotions; and
related Billy’s Pest Control services.
Where applicable, recipients may unsubscribe using the method provided in the communication or by contacting us.
Billy’s Pest Control may take photographs or video for service documentation, inspection, treatment records or customer communication where reasonably relevant to the service.
We will not intentionally publish content that clearly identifies a customer or private individual for marketing purposes without an appropriate basis or permission.
Where property photographs or videos are used for educational or marketing purposes, we aim to avoid unnecessarily displaying personal information or identifying details.
Customers may contact us if they have concerns about a particular image or recording.
Customers should tell us about fragile, valuable or sensitive items in areas where work will be performed.
We will take reasonable care when providing services.
Billy’s Pest Control is not responsible for pre-existing damage, deterioration or defects that were not caused by our failure to exercise reasonable care and skill.
Examples may include:
existing water damage;
deteriorated timber;
damaged insulation;
pre-existing electrical damage;
pest damage;
structural defects;
corrosion;
fragile finishes; and
hidden defects.
Nothing in this section excludes liability that cannot lawfully be excluded.
We are not responsible for pest activity, loss or delay to the extent caused by matters outside our reasonable control, including:
reinvasion from neighbouring properties;
undisclosed site conditions;
inaccessible harbourage;
unresolved building defects;
customer failure to follow reasonable instructions;
third-party interference with treatment equipment;
new infestations;
severe weather;
building works;
sanitation conditions outside the agreed scope; or
other external causes.
This section does not exclude responsibility for loss caused by our failure to exercise reasonable care and skill or any liability that cannot lawfully be excluded.
Nothing in these Terms of Service is intended to exclude, restrict or modify any right, guarantee or remedy that cannot lawfully be excluded under New Zealand law.
Where the Consumer Guarantees Act 1993 applies, customers may have statutory rights in relation to services, including rights concerning reasonable care and skill.
These Terms must be read subject to those rights.
Billy’s Pest Control aims to describe its services accurately and communicate pricing, offers, warranties and service limitations clearly.
Nothing in these Terms permits misleading or deceptive conduct or limits obligations that apply under the Fair Trading Act 1986 or other applicable New Zealand law.
If you have a concern about a service, please contact us as soon as reasonably possible so we can review the matter.
Please provide, where relevant:
your name;
service address;
date of service;
description of the concern; and
photographs or other useful information.
We will consider genuine service concerns reasonably and in accordance with any applicable legal obligations.
Personal information is handled in accordance with our Privacy Policy and applicable New Zealand privacy requirements.
Our Privacy Policy explains how we collect, use, store and disclose personal information, including information collected through websites, landing pages, enquiry forms, customer communications, analytics and advertising technologies.
We may update these Terms of Service from time to time to reflect changes in:
our services;
business practices;
technology;
legal requirements; or
operational processes.
The current version will be published on our website with the latest update date.
Changes will not retrospectively remove rights that have already arisen under applicable law.
These Terms of Service are governed by the laws of New Zealand.
Any dispute will be dealt with under applicable New Zealand law and through courts, tribunals or dispute resolution processes with lawful jurisdiction.
If you have questions about these Terms of Service, contact:
Billy’s Pest Control
Email: [email protected]
Phone: 021 824 559
Website: www.billyspestcontrol.co.nz