Last updated: 6 July 2026
This Privacy Policy explains how Billy’s Pest Control collects, uses, stores, and discloses personal information when you visit our website, submit an enquiry, request a quote or assessment, communicate with us, or use our pest control services.
We may collect personal information that you provide directly to us, including:
your name;
phone number;
email address;
suburb, address or service location;
details about the pest problem you are experiencing;
booking and appointment information;
communications you send to us by phone, text message, email, website form, social media or other channels;
information reasonably required to provide, manage or follow up pest control services; and
feedback, reviews or other information you choose to provide.
We may also automatically collect limited technical information when you use our website, such as:
IP address;
browser and device information;
pages visited;
interactions with our website;
referral source; and
cookie, analytics and advertising-related information.
We may collect and use personal information to:
respond to enquiries;
assess pest control needs;
provide quotes or service information;
arrange and manage bookings;
provide pest control services;
send appointment confirmations, reminders and service updates;
contact you about an enquiry or service you requested;
provide customer support and follow-up;
maintain business and service records;
issue invoices and process payments;
improve our website, services and customer experience;
measure website and advertising performance;
prevent misuse, fraud, or security issues;
comply with legal and regulatory obligations; and
carry out other purposes that are directly related to the reason the information was collected.
We will only collect personal information that is reasonably necessary for a lawful business purpose.
When you submit a form through our website or landing pages, we may collect information such as your name, phone number, email address, suburb and details about the pest activity you are experiencing.
We use this information to respond to your enquiry, assess your service needs, arrange appointments, provide service information and communicate with you about the pest control services you requested.
If requested information is not provided, we may be unable to properly respond to your enquiry, assess the issue, provide a quote or arrange a service.
If you provide your phone number or email address, we may contact you regarding:
your enquiry;
a quote or assessment request;
appointment confirmations and reminders;
technician arrival information;
service updates;
follow-up relating to pest control services you requested; and
other necessary customer service communications.
Where a form includes a consent checkbox for text messages, we will use your mobile number in accordance with the consent presented at the time you submit the form.
Message frequency may vary. You may reply STOP to supported text messages to opt out of further text messages, or contact us directly.
Consent to receive marketing messages is not a condition of purchasing our services. Where marketing consent is requested, it will be handled separately where appropriate.
Our website and landing pages may use cookies and similar technologies to operate the website, understand website usage, measure advertising performance and improve our services.
We may use third-party technologies and services, including Meta Business Tools such as the Meta Pixel, to understand how visitors interact with our website and to measure or improve advertising campaigns.
Depending on the technology and settings used, information processed may include browser or device information, IP address, website activity, page visits, interactions and information used for advertising measurement or matching.
Where advanced matching or similar functionality is enabled, certain customer information may be transformed or hashed before being transmitted to the relevant platform. Hashing does not necessarily remove all privacy considerations, and we handle such processing in accordance with applicable requirements.
You can manage cookies through your browser settings. Restricting cookies may affect some website functionality.
We use third-party service providers to help operate our business. These may include providers of:
customer relationship management systems;
website and landing-page hosting;
online forms;
email and text-message communications;
appointment and workflow management;
advertising and analytics;
invoicing, accounting and payment services;
cloud storage; and
IT and security services.
For example, enquiry and customer information may be processed through our customer relationship management and website systems, including technology provided by HighLevel and/or LeadConnector.
We may disclose personal information to service providers only where reasonably necessary for them to provide services to us, support our business operations, or where otherwise permitted or required by law.
Some service providers we use may process or store personal information outside New Zealand.
Where personal information is disclosed to an overseas person or organisation, we will take reasonable steps to address applicable requirements under the Privacy Act 2020, including requirements relating to overseas disclosure where they apply.
By using online services, some information may be processed through infrastructure located in other countries. Privacy protections in those countries may differ from those in New Zealand.
We do not sell your personal information.
We may share personal information:
with service providers that help us operate our business;
where necessary to provide a service you requested;
with professional advisers where reasonably necessary;
where required or authorised by law;
to protect our legal rights, customers, systems or business; or
with your authorisation.
We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes. Text-message opt-in data and consent will not be sold or shared with third parties for their own marketing purposes. Information may be provided to service providers or subcontractors where necessary to support communications and services requested by you.
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.
However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide and manage services, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal, tax and regulatory obligations.
When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it where appropriate.
You may request access to personal information we hold about you and ask us to correct information that is inaccurate.
To make a request, contact us using the details below. We may need to verify your identity before processing a request.
Your rights are subject to the Privacy Act 2020 and any lawful grounds on which access or correction may be limited or refused.
If a privacy breach occurs, we will assess and respond to it in accordance with applicable New Zealand privacy requirements, including notification obligations where required.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies separately.
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.
The updated version will be published on this page with a revised “Last updated” date.
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to raise a privacy concern, please contact:
Billy’s Pest Control
Email: [email protected]
Phone: 021 824 559
Website: www.billyspestcontrol.co.nz
Service area: Auckland’s North Shore, New Zealand